WAVELINK Avalanche Remote Control
RMS Software

WAVELINK Avalanche Remote Control

Category | Software
Type | Remote Management Software

Product Documentation
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Comprehensive Remote Help Desk Solution

Avalanche Remote Control is a mobile help desk solution that provides administrators with an exact replica of what end-user’s are experiencing.  Remote Control allows administrators to support device users in the field remotely, without having to be in the field with the device. This lets administrators provide assisted guidance for an end-user, thereby reducing mobile device downtime and increasing end-user productivity.

 

When mobile devices are down or not operating optimally, organizations lose operational efficiency and productivity, which increases business costs. On average, thirty to forty percent of devices sent in for repair are categorized as “no fault found”. These devices have experienced conditions such as low battery levels or incorrect device configuration. By using Remote Control, you will less frequently ship your mobile devices for repair, as well as reduce application downtime by resolving problems directly on the device when and where they happen.

 

With Avalanche Remote Control you can resolve pilot-error issues in real-time by guiding an end-user through an application or process and take control of a device that may be in suspend mode over a wide-area network.  Remote Control reduces the burden for common end-user issues by prerecording the keystrokes and stylus movements needed to resolve a problem, and automatically plays them back to a target device later.  It also provides support to multiple end-users simultaneously through the intuitive multi-windowed environment. Administrators are able to remedy one off issues by adjusting key settings in the registry and even add, remove or update specific files in any part of the target device file system.

 

With the ability to operate Remote Control over many connectivity options, including both local and wide-area wireless networks, Remote Control is a true mobile help desk giving administrators a breadth of tools to utilize while end-users stay in the field.

 

PRODUCT HIGHLIGHTS

  • See exactly what an end-user sees

    • Support for multiple resolutions

    • Even challenging configurations:

    » PocketPC (240x320)

    » Windows CE® VGA (640x480)

    » Windows CE® Half VGA (640x240)

     

  • Fast real-time device display

    • Customizable refresh rates to 18 frames per second

    • Efficient use of the network

    • Real-time image capture compression

    • Optional 16 color mode

     

  • Intuitive file explorer

    • Browse the file system hierarchy

    • Open, add, delete and rename files and folders

    • Drag and drop interface

    • Console Device

     

  • Remote restarts

    • If the remedy requires a device restart, do it remotely

    • Built-in support for device reset and suspend

    • Remotely suspend a device

 

  • Comprehensive control of device processes

    • See what is running and what the user can see

    • Start or stop any remote process

     

  • Logging

    • Access log viewable from console

    • Registry edits

    • Process start/stop

    • Add, Delete, Copy files

 

  • Flexible scripting options

    • Record, store and replay screen and keyboard actions

     

  • Fully functional device skins

    • Functional device keypad buttons

    • Access to online device skins repository

    • Keymap editor for creation and editing of custom skins

     

  • Wavelink Avalanche® integration

     

  • Launch various features from the Avalanche console:

    • Registry Viewer/Editor

    • Registry Compare

    • File Manager

    • Remote Control

    • Process Manager

     

  • Provides integrated dashboard of key device parameters

    • Spot trouble caused by critical factors

    • Low memory, both RAM and Flash

    • High CPU utilization

    • Poor battery states

    • Operating System versions

    • Platform details (CPU, Architecture)



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