Our Customer Service Commitment
Our commitment to customer service is unlike anything that you have experienced before. While most of our competitors utilize 800 numbers with automated phone systems, or outsource their call center to facilities across the globe. At Walz, you will always be greeted by a live person, located in one of our offices that is able to direct your call to the appropriate person immediately. Instead of cutting costs associated with customer service, we are investing in our most important product.
All of our products are backed by a total satisfaction guarantee. If you are not happy with the product or service we will take it back and replace it immediately. All of our pricing is clear and transparent, with no hidden fees and charges.
All of our field product specialists are factory-trained, have multiple years of field experience, and their work is guaranteed. All Walz customers receive a 4-hour on-site response time, and service is guaranteed in 24 hours.